Transcription Failed

Fix the Captions transcription failed error when uploading a video — switch between Wi-Fi and cellular data, then retry the upload on iOS or web.

If you see a “transcription failed” error when uploading a video, the issue is usually related to your network connection.

Fix

Switch your network connection and try again:

• If you’re on Wi-Fi, switch to cellular data
• If you’re on cellular data, switch to Wi-Fi

Then attempt the upload again.

If the error persists after switching networks, try restarting the app and uploading again. If the issue continues, contact support.